San Francisco – January 26, 2023 – Today, SmartRecruiters announced the launch of its latest product update, which includes several new features and enhancements designed to improve the recruiting experience for hiring managers and candidates.

Some of the key features of the update include:

• Multi-country posting and remote work support
• Expanded search options via phone number or partial email
• Field Recruiting App changes to capture candidate information
• Native Resume Viewer toggles between resume view and parsed view
• Interview Scheduler changes, including multi-day scheduling 
• Zoom integration
• Onboarding start date edit
• Easier i9 form registration in SmartOnboard
• Required fields in fillable onboarding PDFs
• Phase 2 – Report Builder data access permissions

“We are constantly working to improve our platform and make the recruiting process as seamless and efficient as possible,” said Frances Ibe, VP of SmartRecruiters. “This latest update is a major step forward in that direction, and we are confident that our customers will see significant benefits as a result.”

For more information on the new features and enhancements included in the update, please visit the ‘What’s New’ page or find detailed information in SmartRecruiters’ Customer Community.

San Francisco – January 11, 2023 – SmartRecruiters, the Hiring Success Company, has announced that it has successfully achieved System and Organization Controls (SOC) 2 Type II certification, further demonstrating its commitment to providing the highest levels of security and protection for its global customers’ data. The independent audit, conducted by Sensiba San Filippo, LLP (SSF), was completed with a “clean” audit opinion, indicating that there were no noted exceptions.

SOC 2 is an auditing program developed by the American Institute of Certified Public Accountants (AICPA) and is considered the gold standard for sharing independently reviewed information about a service organization’s internal systems and controls. A SOC 2 Type II report evaluates an organization’s ability to protect customer data by assessing the effectiveness of those systems and controls across five categories: security, availability, processing integrity, confidentiality, and privacy, using testing standards from the AICPA Trust Services Criteria.

“At SmartRecruiters, trust is our top priority, and the protection of our customers’ data is of the utmost importance,” said Marek Frankiewicz, Senior Director of Information Security at SmartRecruiters. “By successfully achieving SOC 2 Type II certification, we continue to demonstrate our commitment to helping customers comply with regulations governing data protection and privacy. Our audit report provides customers with even more confidence in our platform and the processes, systems, and controls we have put in place to protect their data.”

In addition to SOC 2 compliance, SmartRecruiters is also ISO 27001 certified and offers several privacy and compliance capabilities that allow customers to adhere to region-specific data and privacy requirements, such as the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act. To learn more about how SmartRecruiters supports compliant recruiting and to read the full privacy statement, visit the company’s website.

A copy of SmartRecruiters’ SOC 2 Type 2 report is available upon request for customers.

Earlier this quarter, the company announced its SmartRecruiters’ Community, providing a place for all users to share tips and solutions, learn about product news and upcoming events, and access resources like the Help Center and SmartRecruiters University. This quarter, SmartRecruiters introduced 46 more enhancements across its Talent Acquisition Suite.

SmartRecruit Enhancements

Power your core ATS with key updates to collaboration, compliance, and workflow automation.

Manage Report Access Groups

Companies need to leverage the data in Report Builder for driving business outcomes, learning, and optimization without compromising sensitive candidate information.

With an enhanced permission feature in Report Builder, customers can configure access groups by country, brand, department, or any other org field. Once created, report recipients will only see the data relevant to their access groups. More employees can access powerful data while admins can rest assured that sensitive candidate information is kept secure.

Enriched DocuSign Integration

TA teams need to keep up the momentum at the offer stage to ensure optimum candidate conversion, there’s no time for status update lags or admin redundancies. 

Now more employees can harness the power of data while sensitive candidate information remains secure. The new integration with DocuSign limits delays, improves security, protects sensitive data, and makes the consent process smoother for users of SmartRecruiters.

Scaling Job Field Values

Customers need to scale efficiently. Something as simple as insufficient job field values can cascade into HRIS integration headaches and long loading times for hiring teams creating and managing jobs. 

Now, users get 12,000 total values with a maximum of 10,000 active values by default. With these increases, customers will experience a smoother HRIS integration process and enough space to create the correct job fields plus faster loading time when creating or managing a job.

Employee Portal Enhancements

Enhance your employee portal experience with key configurations and optimizations.

Configure Employee Portal

Most customers want a one-stop-shop for Employees to manage anything career-related, but some customers want to use Employee Portal for referrals only, and others want to use it only for internal mobility.

Employer platform now supports “Internal Mobility & Referrals” (default), “Internal Mobility Only,” or “Referrals Only.” Customers can configure their employee platform to support their hiring goals.

Auto-Recognize Employees’ Email Address

Referral incentive programs are a great way to turn your employees into a source of hire but it can be hard to ensure that HR has the info to compensate the referrers fairly.

When employees use the external career site to make a referral and use their company email address, the candidate will be marked as an internal referral and the employee’s information will flow into the referrals dataset. This way the recruiter knows the candidate is an internal referral and the referrer gets compensated in the case that their referral is successful. When employee email addresses are auto-recognized for internal referrals, recruiters can identify the source of referral to initiate the correct hiring processes and save time in matching referrals to employees.

SmartOnboard Enhancements

Maturing our newest product with robust compliance features that promote collaboration.

Custom Onboarding Reports

Teams need to understand their performance during the crucial stage of hiring which is onboarding. Companies with strong onboarding improve new hire retention by 82% and productivity by over 70%.

It is now possible to draw data related to your organization’s onboarding process for custom reports in Report Builder. Customers can now better understand the effectiveness of their onboarding processes with the metrics that matter to them.

Optimize Roles in SmartOnboard 

The onboarding team needs to directly access relevant info without compromising any sensitive candidate data.

Extended default roles in the ATS now have access to content creation and onboarding process management, but will not see new hires’ submissions marked as containing sensitive data. Create a great onboarding experience by giving your team easy access to the information they need while ensuring sensitive data remains protected. 

Fill Web Forms in SmartOnboard Without a New Tab

Onboarding comes with a lot of paperwork but we want to make it as easy as possible for both new hires and recruiters. And to create a smooth process, UI matters.

Recruiters can now review the forms in the SmartOnboard UI – no need to download them. Paperwork doesn’t have to be a pain point with onboarding, updates to the SmartOnboard UI will make the process smoother and more efficient. 

SmartCRM Enhancements

Engage your talent communities more efficiently with optimized workflows and UI updates.

Schedule Automatic Connected Searches

Customers want their talent pools to stay fresh without taking on extra manual tasks.

Connected Searches can now be scheduled and run automatically. Customers can set up an automated workflow that adds prospects from their SmartRecruiters candidate pool to communities based on a defined rule set. Save time on manual searches for recurring roles and make sure your talent pools stay fresh and active.

Application Status Badges

Recruiters and sourcers need an easy way to see if prospects are already active in the hiring process. This may determine whether a campaign is relevant to them.

Prospects who have previously been hired or who have active applications will stand out on the community list tab with respective badges. This will help recruiters and sourcers select relevant prospects for openings and campaigns.  Application status badges make it easier to select relevant prospects for openings and campaigns.

Hyperlinks in Campaign Images

Recruiters and sourcers want their campaigns to be sleek and interactive for prospects.

Images in campaigns are now clickable. Recruiters and sourcers can easily add links to images in campaigns.

CV Bulk Upload

The administrative burden of uploading one resume at a time is too heavy for busy recruiters.

Now users can upload up to 50 resumes at once into a community. Resumes are still parsed one by one and after confirmation prospect profiles are created in the respective community. Bulk resume uploads empower recruiters and sourcers with a more efficient workflow – saving 30 seconds per batch of 50.

Improve Language for Consent Emails

Language matters! Customers want to stay on brand for consent emails within campaigns.

Language choices input by customers for consent emails will now apply to CRM campaigns. Customers have more control over their brand with bespoke language in their consent emails.

SmartPal Enhancements

Your recruiting chatbot just got even more delightful to use with these candidate experience updates.

Danish Language Addition

Companies want to engage with candidates in their language of choice. SmartPal language support has now been extended to support Danish. 

Customers who have sizable operations in Denmark can now deploy chatbots in Danish and improve engagement with prospective candidates via SmartPal. The system’s language processing capabilities along with the associated NLP support, translation of chatbot dialogues, and FAQ starter set are complete.

Configurable Org Fields for Job Discovery

Options for Job Discovery criteria were previously set in predefined SmartRecruiters’ org fields. 

Customers can now include custom fields to help candidates find relevant opportunities in the SmartPal chatbot with helpful keywords configured in SmartRecrutiers org fields.

Customizable URLs

Users want to link to their custom job pages from SmartPal. 

Now, all customers can open “more info” links using a standard SmartRecruiters Job Ad or a custom page, offering candidates an experience more closely aligned with an employer’s brand.

Advertising Enhancements

Smarter ad placement for increased traffic and more efficient budget spending.

Boost UK

Manually advertising on job boards may not yield the best results in terms of the quantity and quality of candidates. Customers who post jobs in the UK can now purchase ad-hoc programmatic job advertising the same way they can purchase single advertisements through SmartRecruiters’ Job Board Marketplace.

With Boost, job ads will be automatically surfaced on boards where they are most likely to get high-volume traffic that’s relevant. When previously released in North America, boosted jobs saw candidate volume rise by over 200% and boosted candidates were 150% more likely to make it to the interview, offer, or hire stage.

SmartRecruiters Community Enhancements

Drive your product experience with on-demand information and networking opportunities.

SmartRecruiters Community

Empowering customers with on-demand information and networking opportunities allows them to drive their own product experience with other people in the TA space. The SmartRecruiters Community is an interactive platform where customers can ask questions, start discussions, find information and training, connect with SmartRecruiters experts, and get inspired by other customers. It encompasses the following:

1. Discussion board: Start or add to conversations on industry or product topics. *Premium feature for paid customers
2. Insight & Answers: Search the knowledge base, help center, and discussion boards for answers and advice
3. Events: See upcoming events and training webinars *Premium feature for paid customers.
4. SmartIdeas: Share feature ideas or user challenges with the product team
5. Design lab: Find opportunities to participate in product research

To learn more about all updates and enhancements included in the Q3 product release by visiting our What’s New page.

Earlier this quarter, we announced SmartOnboard, a new product that helps enterprises deliver a seamless onboarding experience for new hires. We’re excited to introduce 55 more features across the SmartRecruiters Talent Acquisition Suite with new automation capabilities, analytics enhancements, improved search, data import and integration improvements, support for four new languages, and updates to Employee Portal, SmartCRM, and SmartPal. 

As part of today’s release, we’ve also added highly requested new capabilities to the Employee Portal to improve consistency in candidate selection and streamline interview coordination through automated interview scheduling. Highlights are below.

Employee Experience

Without a good understanding of internal career development, employees can feel unsupported and that they don’t have a long-term place in a business. This can lead to low employee retention and satisfaction rates. 

SmartRecruiters’ Employee Portal supports internal mobility and eliminates the need for organizations to purchase a stand-alone piece of technology. It easily allows employees to find their next career opportunity.

With today’s release, we’ve added two key enhancements to the Employee Portal. First, we made the hiring manager and recruiter name fields visible. This allows employees to better understand which team and manager they’d be working for to evaluate fit and know which recruiter to reach out to for more information on the job. The second update we made now displays referrals for both internal and external jobs. This new functionality can significantly increase the number of employee referrals. 

Candidate Selection

When hiring teams don’t standardize interview plans, they don’t have the correct information to make good hiring decisions. Hiring someone who isn’t a good fit for the role or the company is costly and hurts business performance. It often leads to attrition, and hiring teams must start again. 

To help hiring teams overcome this challenge, we created standardized review processes that ensure all interviewers are aligned to create a quantitative standard for candidate evaluation and to make better hiring decisions. Interview scorecards help hiring managers clarify role requirements and enable interviewers to have structure and consistency for assessing talent. This ultimately helps drive better hiring decisions. 

This quarter’s update allows users to re-order the scorecard criteria at the job level so that they can tailor the order of scorecards to fit the flow and structure they have planned for the job interview. This further helps create structure for those conducting the interviews.

Automated Interview Scheduling

When scheduling an interview, candidates want the freedom to choose their own appointment. Traditionally, scheduling is a very time-consuming process for coordinators. When the process takes too long for the candidate, they are more likely to drop out of the application process and be hired by the competition. 

To reduce workload for HR teams and create a fast and simple scheduling process for candidates, we have made impactful updates to the scheduling experience within SmartRecruiters. Candidates can now self-schedule interviews to reduce the administrative load on recruiters and generate faster hiring outcomes.

To learn more about all updates and enhancements included in the Q2 product release by visiting our What’s New page.

San Francisco – June 13, 2022 – SmartRecruiters, the Hiring Success Company, today announced that it has been named a Leader in the 2022 IDC MarketScape for Worldwide Modern Talent Acquisition Suites 2022 Vendor Assessment (doc #US48357022, June 2022). The company has also been named a Leader in the  IDC MarketScape: Worldwide Modern Talent Acquisition Suites – TA Specialists 2022 Vendor Assessment (doc #US49198921, June 2022).

The IDC MarketScape is a comprehensive assessment of the market, providing buyers with the critical information necessary to make important technology decisions. IDC surveys customers and then utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria to evaluate vendors in the market they serve. 

“As hiring continues at a rapid pace with continued talent shortages and ongoing focus on remote work and retaining employees, organizations are focusing on value and cost, experience over process, and specialization over generalization when considering talent acquisition technologies,” said Matthew Merker, Research Manager, Talent Acquisition and Strategy at IDC. “SmartRecruiters is a Leader because of their work to help its customers effectively source, select, hire, and onboard candidates in a timely and cost-efficient manner.” 

The report noted the following strengths for SmartRecruiters: 

• Career site creation, powered through the acquisition of Attrax, provides clients with strong passive candidate flow and improves conversion rates. 
• SmartPal, the vendor’s AI chatbot, provides advanced conversational capabilities that improve application rates.
• Analytics dashboards are comprehensive, providing actionable insights across all stages of the hiring process. 
• SmartRecruiters’ product roadmap reflects client requests while building the platform’s functionality for market growth. 
• The vendor’s text recruiting product, SmartMessage, is well received by clients, improving candidate engagement while collecting all communications in one system of record for easy tracking and history.

“It’s humbling to receive recognition for truly helping our customers reach their hiring goals and achieve business success. Being recognized by the IDC MarketScape is another proof point that we are making progress on our mission to connect people with jobs at scale,” said Jerome Ternynck, Founder and CEO of SmartRecruiters. “Even in this highly-competitive talent market, our talent acquisition suite has enabled our customers to accelerate hiring by more than 400%.”

The IDC MarketScape excerpt is available to download here. 

*doc #US41542217, September 2017 | doc #US45016419, April 2019 | doc #US45438920, September 2020

San Francisco – June 7, 2022 – SmartRecruiters, the Hiring Success company, announced today it expanded its global operations into the Northern European market by opening a regional office and appointing David Nouveau as the Nordics’ Regional Vice President.

The addition of a Swedish office will help the company strengthen its local presence with plans to add staff across the Nordic region in Finland, Denmark, and Norway. This move also allows the company to attend and organize local events, connect more closely with some of its biggest customers, including IKEA and H&M, and bring its Hiring Success methodology to new customers across the region.

“Improving hiring outcomes is a focus of business leaders everywhere,” said Jerome Ternynck, Founder and CEO of SmartRecruiters. “That’s why we’re excited to bring SmartRecruiters’ valued customer experience and trusted partnership to help Nordic customers attract, select, and hire great talent.” 

David Nouveau’s background as a global business leader includes extensive experience in the HR tech space, most recently as Regional Director at Cornerstone on Demand. Before this role, he managed HR-related applications in the Nordics for Oracle and set up the first Nordic office of Talentsoft.

“By accelerating its investment in the region, SmartRecruiters is broadening its ongoing commitment to helping enterprises achieve Hiring Success around the world,” said David Nouveau, Regional Vice President – Nordics at SmartRecruiters. “I’m excited to help the company grow its European presence and enable customers to hire the right talent they need to be successful.”

This news follows several company announcements in Q1, including the launch of SmartRecruiters’ newest product, SmartOnboard, and being named a leader in Fosway’s 9-Grid for Talent Acquisition.

San Francisco – May 25, 2022 – Today, SmartRecruiters announced the launch of SmartOnboard, a native solution that delivers a seamless onboarding experience for new hires. The new solution allows HR teams to get new employees up and running through a simple, tailored, and engaging onboarding experience that can be managed at scale. 

“Organizations with a standard onboarding process experience greater new hire productivity and an increase in talent retention, yet, very few companies can report that they’ve got it right,” said Jerome Ternynck, Founder and CEO of SmartRecruiters. “Research shows that nearly two-thirds of employees stay with a company for three or more years if they experience great onboarding. We’ve listened to our customer’s needs and created a product that truly streamlines the onboarding process for hiring managers and new employees.”

With SmartOnboard new hires can easily find and complete their onboarding tasks, be introduced to their team, and familiarize themselves with their employer’s brand and culture, all through a new hire portal. At the same time, automated onboarding activities free up onboarding teams from managing paperwork, allowing them to focus on getting new hires set up for success, all while easily controlling their data on one system.

Continental, a leading technology company offering safe, efficient, intelligent, and affordable solutions for vehicles, machines, traffic, and transportation, is a customer of SmartRecruiters. The company develops pioneering technologies and services for sustainable and connected mobility of people and their goods and has a global workforce of more than 190,000 people in nearly 60 countries and markets. “We’re really excited about the value SmartOnboard will bring for an automated, lean, and transparent pre and onboarding process within Continental,” said Claudia Birle, Head of Global Talent Acquisition and Onboarding Solutions.

SmartOnboard delivers:

• A compelling new hire experience. New hires can seamlessly transition to onboarding activities after offer acceptance and start on the right foot with an introduction to company values and culture. New hires can also manage all onboarding tasks, including efficient signing and processing of all documents with e-signature.
• Standardized and automated onboarding activities. Companies can track new hire progress and flag any potential risks, as well as, highlight high-priority tasks and manage access to sensitive information. New hires can also fill out and submit Form I-9 to verify their identity and employment authorization in the United States.
• Improved compliance measures and cost savings. Companies can collect all the information from new hires in one system of record, mitigating compliance and security exposures. They can also leverage their existing integration with their HRIS to ensure new hire data is handed off seamlessly within the company ecosystem, and reduce the total cost of ownership with a solution built into the applicant tracking system (ATS).

“Onboarding is one of the lowest-rated areas in talent acquisition technology today, according to Fosway research, and one of the most in-demand areas for future investment. SmartRecruiters’ focus on the onboarding experience is adding value to the recruitment process by giving hiring teams the tools they need to understand which ingredients lead to hiring success and providing a better onboarding experience for candidates in the new world of work,” Sven Elbert, Senior Analyst, Fosway Group. “The technology enables hiring teams to own the onboarding process and see it through to the end, accelerating a new starter’s time to productivity. This creates greater value earlier in the onboarding process as well as helping evolve and enhance the hiring process.” 

Learn more about how to take control of your onboarding strategy with SmartOnboard.

San Francisco – May 12, 2022 – SmartRecruiters, the Hiring Success Company, today announced that it has been named a Top Rated Recruiting Software Platform in two categories by software users on TrustRadius. TrustRadius collected end-user reviews of several key products in the recruiting and applicant tracking software (ATS) market.

SmartRecruiters was recognized in the Applicant Tracking category for its Talent Acquisition Suite, which enables companies to transform their recruiting process, ensuring Hiring Success. SmartRecruiters was also recognized in the Recruitment Marketing category for its additional solutions like SmartJobs for programmatic job advertising that help companies attract, select, and hire the best talent.

“SmartRecruiters won two Top Rated Awards in the Applicant Tracking System and Recruitment Marketing software categories,” said Megan Headley, VP of Research at TrustRadius. “SmartRecruiters earned these Top Rated awards based directly on feedback from their customers. Reviewers on TrustRadius value the usability of the product as well as the job requisition management and collaboration features.”

Top Rated awards help distinguish products in a category that have excellent customer satisfaction ratings. TrustRadius issues Top Rated awards each year based entirely on reviews. To qualify for a Top Rated award, a product must meet the following three criteria for recency, rating, and relevance at the time the awards are issued:

• Recency: Product must have 10 or more recent reviews from the past year
• Rating: Product must have a trScore of 7.5 or higher
• Relevance: Product must earn at least 1.5% of the site traffic in the category

“We are once again grateful to be recognized for our commitment to customer success and for our industry-leading talent acquisition suite,” said Rachel Orston, Chief Customer Officer at SmartRecruiters. “We are proud that our solutions are modernizing the recruiting industry and helping customers achieve Hiring Success.”

A detailed criteria breakdown of the methodology and scoring that TrustRadius uses to determine Top Rated winners can be found here. To read reviews from SmartRecruiters users, go here. To see SmartRecruiters in action, schedule a demo.

Hiring Success starts with amazing candidate experiences and engaged hiring teams. SmartRecruiters’ user experience has always been a top priority for the business. This quarter, the company set its sights on developing and introducing features that solve everyday problems to delight its users. 

First, in an effort to make Employee Portal more intelligent, referrals are now supported within the Employee Portal. Employees can refer candidates and track them through the hiring process. This significant internal mobility feature gives recruiters more tools to place top talent in relevant jobs and gives employees a reason to engage with the Employee Portal. 

The company also announced advancements to scale offer management. Users can more easily manage hundreds of different types of offers and offer clauses, saving large enterprise customers additional time in hiring.

Following up on the manual assignment feature improvements last quarter, the company announced its platform is now able to help recruiters drive efficiency and productivity by enabling scorecards to be assigned to jobs automatically. Not only does this reduce the manual effort of repeatedly assigning scorecards, but it ensures hiring consistency and reduces bias. 

Busy and on-the-go hiring managers and recruiters can now get things done faster with fewer taps in the mobile app. Redesigned job list and job details pages improve user navigation and findability. Recruiters can easily take action on relevant jobs without navigating back and forth.

A new bulk user upload feature makes it easier for recruiters to add, edit, and remove users from the system. They can now upload local CSVs containing user data and match it to SmartRecruiters’ preexisting columns.

As recruitment marketing continues to be a growing focus for companies everywhere, users can now import jobs from SmartRecruiters directly into their Attrax career site. Further, the total search function within these career sites is now able to detect location from anywhere in the world and use it to pre-populate relevant search results.

In addition, more than 20 delightful enhancements were made based on customer feedback. Learn more about these and other features from SmartRecruiters’ latest quarterly product release here.

San Francisco – April 28, 2022 – SmartRecruiters, the Hiring Success Company, today announced that it has been named a Strategic Leader for the second year in a row in analyst firm Fosway Group’s 2022 9-Grid for Talent Acquisition. In 2019 and 2020, the company ranked in the Core Leader category. 

The Fosway 9-Grid, market analysis model for Next Generation HR, Talent, and Learning, is based on 25 years of independent research and rates providers on five dimensions: Performance, Potential, Market Presence, Total Cost of Ownership, and Future Trajectories across the market. The Fosway 9-Grid report for Talent Acquisition is a multi-dimensional model that enterprises use to understand the relative position of solutions and providers in the talent acquisition systems market.

“Talent acquisition is a rapidly evolving market,” said David Wilson, CEO of Fosway Group. “SmartRecruiters has consolidated its position as a Strategic Leader by understanding how customer needs are changing and by meeting the needs of enterprise-level organizations by focusing on what truly drives hiring success, supported by ongoing product development and innovation.” 

Strategic Leaders in the Fosway 9-Grid are recognized for their ability to provide a strong suite of innovative product features designed to help enterprise-level customers achieve their hiring goals. The following factors influenced SmartRecruiters’ ranking: consistently high levels of customer satisfaction, a platform with a robust set of core features, and a proven track record of winning global enterprise deals. SmartRecruiters received its Fosway 9-Grid recognition by adding more than 300 new enterprise-level customers, while simultaneously adding more than 150 new product features to its suite.

SmartRecruiters’ modern Talent Acquisition Suite combined with its Hiring Success Methodology and dedicated customer success team helps customers improve hiring outcomes. Enterprises can also streamline their recruitment workflows through a single source of truth and system of record to maintain strict compliance requirements on a global scale.

“We are extremely proud to have been named a Strategic Leader in the 2022 Fosway 9-Grid for Talent Acquisition,” said Jerome Ternynck, Founder and CEO of SmartRecruiters. “But, we couldn’t have done it without our customers, the true innovators, who are fundamentally shifting talent acquisition from a process-based function to a business-outcomes-based one, using modern, digital technologies and engaging user experiences to attract top talent at scale.”

To see the SmartRecruiters suite in action, request a demo here. The full 2022 Fosway 9-Grid for Talent Acquisition report is available to download here.