{"id":33494,"date":"2017-02-10T13:04:29","date_gmt":"2017-02-10T21:04:29","guid":{"rendered":"https:\/\/www.smartrecruiters.com\/blog\/?p=33494"},"modified":"2017-10-17T10:12:28","modified_gmt":"2017-10-17T17:12:28","slug":"dear-retailers-your-candidates-are-your-customers-infographic","status":"publish","type":"post","link":"https:\/\/www.smartrecruiters.com\/blog\/dear-retailers-your-candidates-are-your-customers-infographic\/","title":{"rendered":"Dear Retailers: Your Candidates Are Your Customers (INFOGRAPHIC)"},"content":{"rendered":"

A few months ago, I was speaking with a CHRO of a large retail organization. She was sharing some of the unique challenges with hiring and developing talent, including high turnover and difficulty competing for talent. She spoke of several instances of employees in stores neglecting customers or picking fights with each other during busy work hours. In almost every instance, the executive team was notified of the situation, and customers voiced their frustration through social media. Clearly, this is not a CHRO\u2019s dream scenario or an accurate representation of their \u201ccustomer comes first\u201d culture.<\/p>\n

In retail, selling jobs is just as important as selling merchandise. We live in an era of transparency where employees are also customers, yet less than half of retail companies are able to align their corporate and employer brands. Retailers that invest heavily in their corporate brand must give equal attention to their employer brand. According to research Aptitude conducted, retailers that do invest in employer branding are three times as likely to improve the candidate experience and twice as likely to improve quality of hire.<\/strong><\/p>\n

<\/p>\n

It sounds like a simple concept: hire people to represent your brand. Yet this research shows that many retailers are not very effective in their employer branding efforts:<\/p>\n