{"id":10721,"date":"2012-08-07T18:34:11","date_gmt":"2012-08-08T01:34:11","guid":{"rendered":"http:\/\/www.smartrecruiters.com\/static\/blog\/?p=10721"},"modified":"2017-10-17T09:59:16","modified_gmt":"2017-10-17T16:59:16","slug":"a-candidate-experience-to-phone-friends-about","status":"publish","type":"post","link":"https:\/\/www.smartrecruiters.com\/blog\/a-candidate-experience-to-phone-friends-about\/","title":{"rendered":"A “Candidate Experience” to Phone Friends About"},"content":{"rendered":"

In 2009, my recruiting team at OfficeMax and I set out to impact our company\u2019s candidate experience<\/a> with a little thing I like to call the phone call<\/em>.\u00a0 Many of our positions we were recruiting for were high volume with headcount changing sometimes on a monthly or weekly basis with the number subject to change at a moment\u2019s notice.
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\nBasically, my team had to be prepared to spring into action at any moment.<\/p>\n

This made recruiting especially difficult as we worked to prepare for the inevitable.\u00a0 Meaning the moment when I received that phone call, telling me that we had to fill 50 positions and with under two weeks to make it happen.\u00a0<\/em><\/p>\n

Our clients staffing needs changed quickly, and emergency recruiting was stressful and expensive.\u00a0 So we set out to create a different kind of relationship with our candidate.\u00a0 We set out to focus on human interaction within the\u00a0candidate experience<\/a>.<\/p>\n

A relationship\u00a0is what we were after, and one that our candidates were willing to wait for.\u00a0 We set out to touch\u00a0every single candidate regardless of their qualification and background to talk with them directly. We set out to call and give feedback to candidates<\/a> within forty-eight hours after they applied leaving those automated email messages to the masses in favor human interaction and engagement instead.<\/p>\n

We did more than establish a relationship with the job seeker.\u00a0 We gave it to them straight.\u00a0 Boldly telling them if they were not the right fit for any of our positions or if any positions were available.\u00a0 Depending on their skills and qualifications we offered them options either by providing them a job seeker toolkit or passing on their resume to another recruiter at a neighboring organization who was hiring.\u00a0 And they were grateful.<\/p>\n

A strange thing began happening.\u00a0 Candidate applications increased.\u00a0<\/em> Candidate quality did too.<\/em> \u00a0Due to this improved candidate experience<\/a>, job seekers even offered up referrals to the recruiting team from just a simple phone call.\u00a0 We built relationships with those job seekers serving as a resource and almost a friend.<\/p>\n

So when the time came and the hiring flood doors opened, we easily filled 25 positions in under a day.\u00a0 Our candidates were willing to wait because of the time we spent and the candidate experience we displayed.\u00a0 And in just 5 business days we filled 50 seats in what started as a phone call and a mission to build a relationship, a dialogue, and the candidate experience.<\/p>\n

\"@blogging4jobsMeet Jessica, and hear her expertise on Candidate Experience, at “SmartUp: Candidate Experience”<\/a>\u00a06 pm Wednesday Aug. 8 in SmartRecruiters San Francisco Office. Tickets Available Here<\/a>.<\/strong><\/p>\n

Jessica\u00a0Miller-Merrell, SPHR is a workplace and technology strategist specializing in social media. \u00a0She\u2019s an author who writes at\u00a0Blogging4Jobs<\/a>. When she talks, people listen.\u00a0<\/em>\u00a0Also, connect with her on Pinterest\u00a0@blogging4jobs<\/a>. Photo Credit <\/em>Michele Rosenthal, Dribble<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"In 2009, my recruiting team at OfficeMax and I set out to impact our company\u2019s candidate experience with a little thing I like to call the phone call.\u00a0 Many of our positions we were recruiting for were high volume with headcount changing sometimes on a monthly or weekly basis with the number subject to change […]","protected":false},"author":15,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"episode_type":"","audio_file":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","date_recorded":"","explicit":"","block":"","filesize_raw":""},"categories":[838],"tags":[74,250,78],"series":[],"acf":[],"aioseo_notices":[],"episode_featured_image":false,"episode_player_image":"https:\/\/www.smartrecruiters.com\/blog\/wp-content\/uploads\/2020\/01\/Podcast-icon.jpg","download_link":false,"player_link":false,"audio_player":false,"episode_data":{"playerMode":"dark","subscribeUrls":{"apple_podcasts":{"key":"apple_podcasts","url":"https:\/\/podcasts.apple.com\/us\/podcast\/hiring-success-podcast\/id1472174987","label":"Apple Podcasts","class":"apple_podcasts","icon":"apple-podcasts.png"},"google_podcasts":{"key":"google_podcasts","url":"https:\/\/podcasts.google.com\/?feed=aHR0cHM6Ly9oaXJpbmdzdWNjZXNzcG9kY2FzdC5jYXN0b3MuY29tL2hpcmluZy1zdWNjZXNzLXBvZGNhc3Q","label":"Google Podcasts","class":"google_podcasts","icon":"google-podcasts.png"},"soundcloud":{"key":"soundcloud","url":"https:\/\/soundcloud.com\/smartrecruiters\/sets\/hiring-success-podcast-1","label":"SoundCloud","class":"soundcloud","icon":"soundcloud.png"},"spotify":{"key":"spotify","url":"https:\/\/open.spotify.com\/show\/3bM8YzLjM2G9qJXLBBySaB","label":"Spotify","class":"spotify","icon":"spotify.png"}},"rssFeedUrl":"https:\/\/www.smartrecruiters.com\/blog\/feed\/podcast","embedCode":"

A “Candidate Experience” to Phone Friends About<\/a><\/blockquote>